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FREQUENTLY ASKED QUESTIONS

  • Why register? Open or Close
    “This is the first step to our wonderful services! Registration is important because it provides us with all the information we need to have to properly take care of your pets. With such information, we can easily get things done while you are away, as it relates to the vet, emergency situations, contacts and any other aspect regarding the needs of your loved ones. Consider it as guidelines that emphasize the best action to be taken under any circumstance. Also, registration serves as a contract which protects you in case of an emergency or accident.”
  • What kinds of services are offered? Open or Close

    “Besides commitment and unconditional love for your babies, we offer daily dog walking for the busy dog owner, as well as a variety of options for customers who have to leave their pet behind when they go on a trip.

      Among our daily dog walking and pet sitting visit plans are:
    • 15 minute walk
    • 30 minute walk
    • Overnight pet sitting & house sitting services
    • Pet boarding
    We are flexible and enthusiastic in pleasing all kinds of people. We can work out a custom option for you if you would like longer visits, walks, sessions of exercise or training. For more details, please visit our pricing and payment page.”
  • Can I work out a custom plan to suit my pet’s needs? Open or Close

    “Of course! We are willing to work with you to come up with any plan that suits your pet’s needs and desires. We can also work out the payment plan that best suits you. We want you and your pets to be as comfortable with what we have to offer as possible”.

  • Do you also take care of small animals? Open or Close

    “Undoubtedly! Our pet sitters are comfortable working with all different types of animals. And they would love to take care of your small rodents, birds, reptiles, fish, or any other small pets in your family”.

  • What about large animals such as horses? Open or Close

    “Affirmative! As a matter of fact, some of our pet sitters have a background in horse care, and would be happy to assist you”.

  • Is it really safe to allow someone into my home while I’m away? Open or Close

    “Your home will not be at any risk. All of our pet sitters go through background checks before they are hired. Additionally, for your peace of mind, we can provide you with many great references from our clients”.

  • Are there any additional fees? Open or Close

    “Yes, we charge an additional $5 for visits on weekends, holidays and after 7pm. This fee also applies for last-minute visits (within 2-3 hours before the pet sitter needs to arrive). There is a $10 charge for every key dropoff”.

  • How is the payment? Open or Close

    “It’s easy! The preferred method is by credit card. You can simply fill out the payment form, and email it to info@dogsgowalking.com. You can also give it to your pet sitter during the "meet & greet" when you wish to use our services. Your bill will be sent every Monday for services from the previous week.

    Another way is to pay by check, which can be given to the pet sitter when you first meet him/her. If you are boarding, the entire stay must be paid in advance of the date of the booking. But if you are having visits, the first 7 days must be paid before the service begins.

    We also accept payments via PayPal on our Pricing and Payment page for either the entire boarding/overnight sitting, or the first 7 days of visits. For further questions you can contact us directly and we will gladly answer all of your inquiries.”

  • Should I make a copy of my key for the pet sitter? Open or Close

    “Please do. It is really better for us if you make a copy of your key, because if we have it, we can come by any time that you need us to. We keep a tag of your pet’s name on the key and we keep them safe when they are not in use. We will never enter your home unless you ask us to”.

  • Are there any additional fees? Open or Close

    “Yes, we charge an additional $5 for visits on weekends, holidays and after 7pm. This fee also applies for last-minute visits (within 2-3 hours before the pet sitter needs to arrive). There is a $10 charge for every key dropoff”.

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